Issues with UN Comtrade Website?

If you are experiencing issues with login, querying/downloading data, or loading pages, try these steps:

Try a Different Web Browser. Certain browsers may occasionally have compatibility issues. Switching to an alternative browser like Chrome, Firefox, or Edge can often resolve login problems.
Use Incognito or Private Browsing Mode. Accessing the website in Incognito (or Private) mode can prevent cached files or old data from causing issues. Here’s how to open Incognito mode:
- Chrome: Press Ctrl + Shift + N (Windows) or Command + Shift + N (Mac).
- Firefox: Press Ctrl + Shift + P (Windows) or Command + Shift + P (Mac).
- Safari: Press Command + Shift + N (Mac).
Clear Cache and Refresh. Sometimes outdated cache files can cause login issues. Clearing your browser cache will ensure that any old or corrupted files are removed.
- Control+Shift+R or Shift + F5 = Reload your current page, ignoring cached content
- For Windows (Chrome):
  Click the three vertical dots in the top-right corner of the browser.
  Select More Tools > Clear Browsing Data.
  Choose Cached images and files and then click Clear data.
- For iOS (Safari):
  Open the Settings app.
  Scroll down and tap Safari.
  Tap Clear History and Website Data.
  After following these steps, try logging in again.

If these steps don’t resolve the issue, please contact us at comtrade@un.org for further assistance.

Getting Started